Objective

• Interact with customers to answer their questions and resolve product or service issues.

Responsibilities

• Interact with customers and prospects in various ways, including telephone, text-chat, and e-mail.
• Learn to use state-of-the-art customer relationship management tools.
• Identify opportunities to cross-sell or up-sell client products and services.
• Build customer loyalty for assigned clients through interactions with their customers.
• Share knowledge and subject matter expertise with customers in need.

Requirements

• Excellent communication skills.
• Exceptional writing and grammar skills.
• A passion for customer service and a willingness to go the extra mile for customers.
• Detailed industry experience a plus (e.g., pet industry, financial services, insurance, automotive, etc.).
  

Objective

• Recruit, train, and manage a world-class customer service team.

Responsibilities

• Monitor message queues to ensure service levels are achieved.
• Train new customer support representatives on the One-to-One Service.com software applications and business processes.
• Motivate and manage a predominantly remote work force.

Requirements

• Previous customer service experience, preferably within a call center environment, is mandatory.
• Good supervisory skills are required.
• Excellent written and verbal communication skills are necessary.
  
  

"The most important attribute that drives web site traffic and repeat sales is customer service."

  --Forrester Research